Privacy Policy — Thip Wela

Thip Wela ("we", "us", "our") is committed to handling personal information responsibly. This policy explains what data we collect, why we collect it, how we use it, and what your rights are. It applies to information collected through this website and in the course of providing our watch repair and care services at our premises in Phuket, Thailand.

If you have questions about anything in this document, please write to us at [email protected].

1. What data we collect

When you use the contact form on our website or enquire about a service, we may collect:

Your name
Your email address
Your phone number (if provided)
The content of your message, including any watch details you share

When you visit our website, standard web server logs and analytics tools may collect:

Your approximate location (country or city level)
Device type and browser
Pages visited and time spent
Referring source (how you arrived at our site)

If you bring a watch to our workshop, we also maintain a service record that may include your name, contact details, and details about the piece and work carried out. This record is held securely in our workshop management system.

2. Legal basis for processing

We process your personal data under the following legal bases:

Contract performance: to communicate with you about a service enquiry or active service
Legitimate interests: to operate our website, maintain service records, and improve our offering
Consent: for any optional analytics or marketing cookies, where consent is recorded through our cookie notice

3. How we use your data

We use the information collected to:

Respond to your service enquiry
Communicate about the status of your repair or restoration
Prepare the written service record that accompanies every job
Understand how our website is being used in aggregate (no individual profiling)

We do not use your contact details for unsolicited marketing. If you receive a follow-up from us, it is related to a previous enquiry or completed service.

4. Data retention

Enquiry messages are retained for up to 12 months after the date of the last communication. Service records — including details of work carried out — are retained for up to five years, as they may be relevant to future service needs or warranty discussions. After these periods, data is deleted or securely anonymised.

Website analytics data is held by third-party providers under their own retention policies, typically 14 to 26 months.

5. Sharing your data

We do not sell personal data. We may share data with:

Google Analytics (if analytics cookies are accepted) — for website usage statistics under Google's data processing terms
Email service providers — to deliver and receive emails; these providers process data on our behalf under data processing agreements
Legal authorities — if required to do so by Thai law or a valid legal process

No other third parties receive your personal information.

6. Cookies

Our website uses cookies for essential functions (such as remembering cookie preferences) and, where consent is given, for analytics. Full details are available in our Cookie Policy. You can manage your preferences at any time through the cookie settings on that page.

7. Data protection measures

We take reasonable precautions to keep data secure:

Our website is served over HTTPS
Contact form data is transmitted securely
Workshop service records are stored in a password-protected system with limited access
Physical records are kept in locked storage at our premises

In the event of a data breach that could affect your rights, we will notify you within a reasonable timeframe and take steps to limit any harm.

8. Your rights

Under Thai data protection law (the Personal Data Protection Act, B.E. 2562 / 2019) and comparable international standards, you have the right to:

Access the personal data we hold about you
Correct any inaccurate data
Delete data we hold, subject to legal retention requirements
Withdraw consent for processing based on consent (such as analytics cookies)
Object to processing based on legitimate interests
Data portability — receive a copy of your data in a portable format

To exercise any of these rights, write to us at [email protected]. We will respond within 30 days.

If you believe we have not handled your data appropriately, you have the right to contact the Office of the Personal Data Protection Committee (PDPC) in Thailand.

9. Children's privacy

Our services are intended for adults. We do not knowingly collect data from individuals under 18 years of age. If you believe a minor has submitted data to us, please contact us so we can remove it.

10. Third-party links

Our website may include links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their own policies before sharing any information with them.

11. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page will reflect any change. If updates are material, we will make a note on the homepage. Continued use of our website after an update constitutes acceptance of the revised policy.

12. Contact

For privacy-related questions or to exercise your data rights:

Email: [email protected]
Address: Thip Wela, 18 Phang Nga Road, Talat Yai, Phuket 83000, Thailand
Phone: +66 76 322 814